Our Services
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Holistic, culturally responsive support for women, children, and families experiencing domestic and family violence.
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Client Advocacy
Legal, WINZ, IRD, Court, Police, and Oranga Tamariki support
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Social Services & Outreach
Home visits, hospital call-outs, and community-based support
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Violence Prevention
Domestic violence prevention training for victims and the wider community
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Bi-lingual Counselling
Individual, relationship, and family counselling with qualified ethnic counsellors
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Agency Referrals & Networking
Barnardos, Plunket, Supporting Families, CAD, Anger Management, Age Concern, and more
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Cross-Cultural Orientation & Interpretation
Interpretation in Hindi and Punjabi, and cultural orientation for new migrants
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Community Education
Driver licence classes, healthy eating programmes, upcycling workshops, and violence prevention
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Service Delivery
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NZSWA runs support and advocacy services from our centre in Otahuhu, promoting non-violent lifestyles within the community. We are part of the Family Violence Interagency Response System (FVIARS).
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Outreach Services
For women and children referred to partnered safe houses. We work alongside agencies to provide quality services, access resources, and advocate for clients’ legal rights, health, and WINZ support — including continuing support after they leave.
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👨👩👧
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Family Mediation
Working with couples and extended families experiencing domestic violence. We take a whole-of-family approach to mediate conflict in a safe environment, drafting action plans and referring families to relationship counselling and support agencies as needed.
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Community-Based Support
Support and advocacy for clients in the community, including women and children who have moved out of safe houses. We advocate with WINZ, hospitals, courts, Police, and other agencies, and make home visits to address isolation.
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Counselling
Clients are referred to culturally appropriate qualified ethnic counsellors for their mental and spiritual well-being. Types include individual counselling, relationship counselling, and family counselling.
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Legal Services
Clients are informed of their legal rights and referred to experienced lawyers with understanding and empathy towards domestic violence. Guidance covers family law, immigration law, and property law.
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Community Education
Violence awareness programmes, staff and volunteer training, learner driver licence classes, healthy eating projects, bi-lingual translations (Hindi and Punjabi), and budgeting referrals for solo mothers.
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Service Standards
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NZSWA is committed to delivering services to the highest standards.
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Access to Services
Access for each client on the basis of relative need
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Information & Consultation
Each client is informed of their rights, responsibilities, and services available
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Efficient & Effective Management
Well-planned, efficient, and accountable service management
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Co-ordinated & Reliable Delivery
Planned, reliable services that meet each client’s ongoing specific needs
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Privacy & Confidentiality
Rights to privacy respected, with client access to personal information held by NZSWA
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Complaints & Disputes
Fair and equitable procedures for dealing with complaints
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Advocacy
Each client has access to an advocate of their choice
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Safe House Referrals
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NZSWA does not operate its own safe houses. Women and children experiencing domestic violence are referred to partnered safe houses.
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Our Safe House Process
• Contact interpretation services to work with safe house workers
• Explain confidentiality and rules of safe house to the client
• Advocate for client’s legal rights, health, and WINZ support
• Provide continuing support after leaving the refuge
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Client Obligations
• Safe house address and phone number are strictly confidential
• Clients must not disclose the address or contact number to partners or family
• Any breach of confidentiality puts other clients at risk
• Failure to comply may result in 24-hour notice to leave
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Family Mediation Process
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A structured, safe approach to resolving family conflict.
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Assessment
Individual meetings with family members, initial assessment, and risk evaluation
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Action Plan
Issues are addressed and an amicable plan is drafted by the social worker and client
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Mediation & Referral
Mediation between family members, with referrals to relationship counselling, legal services, Plunket, Barnardos, and more as needed
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Monitoring & Follow-Up
Ongoing community-based monitoring, with Police and Oranga Tamariki involvement when necessary and with client consent
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Need Support?
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All enquiries are confidential. Reach out today — you are not alone.
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Email Us
office@nzswa.org
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Email →
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Visit Us
214 Great South Road, Otahuhu, Auckland
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Contact Us →
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